Real reviews from Trustpilot and Google, in their words.
Based on 50+ verified reviews
“When my dad was discharged from hospital we had 10 days to find a home. Our advisor at HTFACH was on the phone within an hour and visited three homes with us the same week. I genuinely don't know how we'd have done it without them. And — free. I still can't believe it.”
“Honest is the word. They told us one of the homes we were keen on wasn't right for mum's dementia and explained why. That kind of advice is worth its weight. We landed somewhere brilliant.”
“Gail and her team were extraordinary. They picked up on a Saturday evening when my mother had a fall, and by Monday we had a respite placement sorted. Calm, kind, no jargon.”
“I came in skeptical of "free" services. There was no catch. They were transparent about how they're funded and never once pushed a particular home. We chose what was right for dad.”
“The advisor understood respite care in a way the hospital didn't. Two weeks of breathing room for our family, and a route forward we hadn't considered. Thank you.”
